‘Namaskar’: Agra police introduces etiquette to strengthen public trust

Agra: Rohit Kumar who went to Shahganj police station for his passport verification process was surprised to see a police officer welcoming him with folded hands and saying, "Namaskar". This was not the typical image he had of police interactions. As he walked into the thana, Rohit noticed an air of professionalism and courtesy that seemed new. Visitors were seated on comfortable chairs, with water and even candies for children placed nearby.
In a significant move to enhance public-police relations, the Agra police commissioner J Ravinder Goud has introduced a comprehensive etiquette and communication policy for its personnel. "This initiative focuses on promoting respectful behaviour, sensitivity, and professionalism to foster trust and ensure public convenience," he said.
The policy mandates that police personnel maintain a calm and composed demeanour while interacting with the public. The use of respectful language, such as addressing individuals with "aap" instead of "tum" or "tu", is mandatory to ensure polite communication. And every individual is to be greeted with "Namaskar" at the police station.
Sensitivity towards caste, religion, and other socio-cultural factors is mandated to ensure a non-discriminatory and supportive environment. The policy strictly prohibits personnel from creating and sharing social media reels or posting grievances addressed to senior officials on public platforms, as such actions violate conduct rules, the police mentioned.
Police premises, including offices and barracks, must be kept clean, with strict prohibition on spitting or littering. All personnel are required to wear complete uniforms, including nameplates and caps, at all times. Officers are personally responsible for the maintenance and safety of their assigned firearms.
Victims' identities and details must remain confidential, and women should not be called to police stations at night unless in emergencies. Immediate medical support must be ensured for injured individuals through prompt referrals.
The policy also emphasises on accountability for misconduct, allowing citizens to report inappropriate behaviour of police personnel through audio or video recordings sent to designated helpline numbers.
Talking to TOI, Agra police commissioner J Ravinder Goud said, "In 2024, we focused on building physical infrastructure and established protocols for evidence-based investigation and time-bound filing of chargesheet. In 2025, we are focusing on behavioral issues in policing. I have issued written orders. We are briefing our staff properly to ensure compliance."
He added: "This initiative is Agra police's commitment to fostering a citizen-friendly and professional force. By prioritising respect, sensitivity, and prompt action, these guidelines aim to strengthen the relationship between the police and the community."